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Billing FAQs

When will I receive an invoice?
Are there any setup fees?
Can I pay with a credit card?
Will my credit card be rebilled each month?
Where do I send a check?
How can I find out if my account is past due?
Is there a minimum contract that I must sign up for?
How can I tell if I have a balance or credit on my account?
 

When will I receive an invoice?

You will receive an invoice about one week after you sign up for your account. Payment will be due one week after you receive this invoice. 

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Are there any setup fees?

There are NO setup fees for any of our accounts. 

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Can I pay with a credit card?

Yes, we accept credit card payments via our secure online payment form located at http://OnTimeHost.Com/payment.html 

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Will my credit card be rebilled each month?

Yes, if you pay for your account on a monthly basis with a credit card, we will re-bill your credit card each month. This saves you from having to re-submit your payment each month and keep your account up to date. If you would rather not be automatically re-billed each month, please send a request to Billing@OnTimeHost.Com

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Where do I send a check?

You may send a check to: 

OnTime Host, Inc.
P.O. Box 22
Phoenix, AZ 85001
USA
 

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How can I find out if my account is past due?

You can check the current status of your account at http://yourdomain.com:2082

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Is there a minimum contract that I must sign up for?

All accounts require a minimum of 3 months commitment.

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How can I tell if I have a balance or credit on my account?

You can check the billing history in your account control panel for this information. A balance with a "-" before the amount designates a balance due. If you balance has no "-", then your account has a balance. 

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